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  • Do you ship outside the U.S.?
    We currently only ship to the U.S.
  • How long will it take to get my order?
    It typically takes 3 to 5 business days for any in-stock items to ship after the order is placed. Standard delivery times to the continental United States allow 2-5 business days after the item(s) ships. Alaska and Hawaii allow 5-7 business days after the item(s) ship. Orders placed on weekends or federal holidays will not be processed until the following business day. Any item(s) on backorder will be shipped as quickly as possible when the item(s) is back in stock. During peak seasons (holidays), our processing time may increase.
  • How do I track my order?
    You will receive tracking information as soon as your order ships.
  • Can I use more than one coupon code on the same order?
    No. Our system does not allow for multiple coupon codes. In addition, coupons will not work during Next Door Primitive sales events.
  • What happens if my order is on backorder or no longer available?
    Backorders may be shipped up to 90 days from scheduled ship date, without notice, unless a cancel date has been specified on the order. Discontinued items or sold-out items will be automatically canceled and removed from your order.
  • Can I cancel my order?
    An order cannot be cancelled once it has shipped. Please email to see if your order is eligible for cancellation. If you decide to cancel after shipment, our standard return policy applies.
  • Can I add something to my order?
    Once your order has been placed, we cannot add items to it. A second order will have to be placed for additional items.
  • My order arrived damaged. What do I do?
    If your item appears to be defective, please contact us at and we will be happy to assist you.
  • I would like to return or exchange my purchase. What do I do?
    Any item(s) purchased may be eligible for return within 30 days of the original purchase date. Items can only be returned in accordance with the Terms and Conditions and our Returns Policy. Please read our Terms and Return Policy to learn more about your ability to return an item.
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